These terms and conditions (“Terms”) govern all purchases made through the Smart Building Materials website (“Website”) or via phone, email, or social media. Smart Building Materials, referred to as “we,” “us,” or “our,” is a company registered in the United Arab Emirates with registration number 2051030458.
By placing an order with us, you agree to be bound by these Terms. If you do not agree to these Terms, you should not place an order. We reserve the right to modify these Terms at any time without prior notice.
Eligibility and Account Registration
To place an order through our Website, via phone, email, or social media, you must be at least 18 years old and legally capable of entering into a binding contract.
You may be required to register an account on our Website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Orders and Acceptance
When you place an order through our Website, via phone, or email, you are making an offer to purchase the products listed in your order. We reserve the right to accept or reject your order for any reason, including but not limited to stock availability, pricing errors, or payment issues.
Your order is considered accepted once we send you an email confirmation or provide verbal confirmation over the phone. We reserve the right to cancel any accepted order before delivery due to changes in circumstances, such as product availability or pricing errors.
Pricing and Payment
All prices listed on our Website are in UAE Dirhams (AED) and Saudi Riyals (SAR) and include VAT. However, delivery charges may be added to your order during the purchase process and are not included in the listed price.
We reserve the right to change our prices at any time without prior notice. However, any price changes will not affect orders that have already been accepted.
Full payment for your order must be received before the products are dispatched. We accept payment via credit cards, debit cards, bank transfers, or any other payment methods specified on our Website.
Delivery and Shipping of Materials
We deliver products within the UAE. Delivery fees and estimated delivery times will be provided during the purchase process.
Delivery times are estimates only and are not guaranteed. We are not liable for any delays or losses caused by delivery services.
You are responsible for providing accurate recipient information, such as location and contact details. We are not responsible for any losses or damages resulting from incorrect recipient information provided by you.
The risk of loss or damage to the products passes to you upon receipt. You must inspect the products upon delivery and report any defects or damages within 72 hours.
Returns, Refunds, and Cancellations
We acknowledge that there may be instances where you need to return a product. You can initiate a return process within 3 days of receiving the product.
You are responsible for returning the products to us in their original condition, at your expense, within 7 days of notifying us of the cancellation. We will refund the purchase price of the returned products upon receipt in satisfactory condition.
If you cancel your order after the products have been dispatched, you must return the products to us, at your expense, in their original condition. We will refund the purchase price, less any applicable delivery charges, upon receipt of the returned products.
We reserve the right to reject returns or refunds for products that have been used, damaged, or altered.
If the products you receive are defective, damaged, or not as described, you must notify us within 48 hours of delivery. We may request evidence, such as photographs, to support your claim. We will arrange for a replacement or refund, including any applicable delivery charges.
Refunds will be processed within 7 days of receiving the returned products or confirming the defect or damage.
Intellectual Property
All intellectual property rights, including copyrights, trademarks, and designs related to the products and content on our Website, are owned by Smart Building Materials or their respective owners. You may not reproduce, modify, distribute, or exploit any intellectual property without our explicit written consent.
Limitation of Liability
To the fullest extent permitted by law, Smart Building Materials, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use or inability to use our products or Website.
Our total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount you paid for the purchased products.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or relating to these Terms are subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
